TikTrake Refund Policy
Last updated: 6 September 2026
This policy explains how refunds and cancellations work for paid TikTrake subscriptions sold by Mingmei (Tianjin) International Engineering Co., Ltd. through our online reseller Paddle.com.
Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-day money-back guarantee
We offer a 30-day money-back guarantee on TikTrake subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.
The guarantee applies to first-time purchases and to each annual renewal, counted from the date that order was charged.
How to request a refund
Refunds are processed by our payment provider Paddle, which is the Merchant of Record for all TikTrake orders and handles billing support and returns.
- Visit https://paddle.net and enter the billing email address used at checkout, or
- Email us at info@tiktrake.com with your order or transaction number, or
- Use the “Manage subscription and invoices” button on your TikTrake account page.
Processing time
Approved refunds are returned to the original payment method. Paddle normally issues the refund within a few business days; how quickly it appears on your statement depends on your bank or payment provider.
Where a payment method cannot receive a refund (for example some local wallet payments), Paddle will arrange an alternative method with you.
Cancelling your subscription
TikTrake subscriptions renew automatically each year unless cancelled before the renewal date. You can cancel at any time from your account page or through paddle.net.
After cancellation your workspace stays active until the end of the paid period, then switches to read-only. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.
Beyond the guarantee period
After 30 days we review requests case by case, for example duplicate charges, a charge after a cancellation, technical faults that prevented use of the service, or unauthorised transactions. Contact us and we will work with Paddle to resolve it fairly.
Contact
Mingmei (Tianjin) International Engineering Co., Ltd., operator of TikTrake — info@tiktrake.com · +86 022 61178332.
Payment, billing and refund mechanics are also governed by Paddle's Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) and Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy).